Returns & Refund Policy

At Labroste.shop, we want customers to have clear information about returning umbrellas and umbrella bases. This Returns & Refund Policy explains when a return may be accepted, what information or proof may be required, who is responsible for return shipping, how returned products are inspected, and when an approved refund is issued.

Return Window

We accept eligible returns requested within 25 days of the date the order was delivered.

To start a return, contact us at support@labroste.shop within the 25-day return period. Returns requested after this period may not be accepted.

The return period applies to both defective and non-defective umbrellas and umbrella bases, subject to the conditions described in this policy.

Eligible Returns

We accept returns for both defective and non-defective products, provided the item meets the applicable return conditions.

For a return request, we may ask you to provide:

  • Your order number.
  • The name used for the order.
  • A description of the reason for the return.
  • Clear photographs of the product when requested.
  • Clear photographs of any damage, defect, incorrect item, or other issue.
  • Photographs of the packaging when the issue appears to have occurred during shipping.

The information and photographs help us verify the condition of the product and determine the appropriate return process.

Product Inspection

All returned umbrellas and umbrella bases may be inspected after they are received.

For defective or damaged products, we will review the reported issue and compare it with the information and photographs provided before the return.

For non-defective returns, the returned product must be in a condition that allows us to reasonably verify that it has not been damaged, altered, or used in a way that would make it ineligible for return.

A return is not automatically approved simply because a return request was submitted. The product must meet the applicable conditions of this policy.

Damaged, Defective, or Incorrect Products

If you receive an umbrella or umbrella base that is damaged, defective, or different from what you ordered, please contact us as soon as possible at support@labroste.shop.

When contacting us, please provide:

  • Your order number.
  • A description of the problem.
  • Clear photographs of the product.
  • Clear photographs showing the damaged or defective area.
  • Photographs of the packaging where relevant.

We will review the evidence and determine the appropriate resolution.

If we confirm that the wrong product was sent or the product arrived damaged or defective due to an issue attributable to Labroste.shop, we will cover the applicable return label cost.

Products Damaged After Delivery

If an umbrella or umbrella base was delivered in proper condition but is later damaged while in the customer’s possession, the return may not qualify as a defective or shipping-damage return.

For example, if the product was delivered correctly and without reported damage, but the product is subsequently damaged through use, handling, storage, installation, weather exposure, or another circumstance after delivery, the issue may be reviewed as a non-defective return.

We will inspect the returned product when necessary. A product that was sent in proper condition and is returned damaged may not be eligible for a full refund.

Customers should contact us with photographs and an explanation of the issue before sending a product back.

Non-Defective Returns

Eligible non-defective returns may be requested within 25 days of delivery.

If you simply decide that an umbrella or umbrella base is no longer suitable for you, or you ordered the wrong product, you may contact us within the return window to request a return.

For non-defective returns, the customer is responsible for the return label and return shipping cost.

The product must be returned in an acceptable condition for inspection. Any return that does not meet the applicable requirements may be rejected or may affect the refund amount.

Return Shipping Costs

For eligible non-defective returns, the customer is responsible for the return label and return shipping cost.

If the return is required because Labroste.shop sent the wrong product or the product arrived damaged or defective due to an issue attributable to us, Labroste.shop will cover the applicable return label cost.

We will provide instructions regarding the return process after reviewing the return request.

Direct Exchanges

Direct exchanges are not accepted.

If you need a different umbrella or umbrella base, you should contact us regarding the item you received and, where eligible, follow the return process. A separate order may be placed for another product if desired.

Restocking Fee

Restocking Fee: $0

Labroste.shop does not charge a restocking fee for eligible returns.

However, the absence of a restocking fee does not mean that every returned item is automatically eligible for a refund. The returned product must still meet the applicable requirements of this policy.

Return Approval

Once we receive a returned product, we may inspect it to verify its condition and the reason for the return.

If the return meets the applicable requirements, the refund will be approved and processed according to this policy.

If the returned product does not meet the applicable return conditions, we will contact you regarding the outcome and explain the reason where applicable.

Refund Method

Approved refunds will be issued to the original payment method used for the purchase, subject to the payment provider’s processing procedures.

Labroste.shop accepts PayPal as a payment method, so refunds for orders paid through PayPal will generally be processed back through the applicable PayPal payment transaction.

Refund Processing Time

Once an eligible return has been received, reviewed, and approved, the refund will be processed within 10 business days.

Refund Window: Up to 10 business days after return approval.

The time required for the refund to appear in your account may also depend on PayPal or the relevant financial institution after we have processed the refund.

The 10-business-day period refers to the time Labroste.shop allows for processing an approved refund; it does not guarantee the exact date on which the payment provider will display the funds in the customer’s account.

Late or Delayed Refunds

If your refund has been approved but you do not see it after the applicable processing period, first check your PayPal transaction history and account information.

If the refund is still not visible, contact us at support@labroste.shop with your order number and refund information. We will review the refund status and provide the available information regarding the transaction.

Payment-provider processing times may cause a delay between the date we process a refund and the date the refunded amount becomes visible in your account.

Return Process

To request a return, follow these steps:

  1. Contact support@labroste.shop within 25 days of delivery.
  2. Provide your order number and explain the reason for the return.
  3. If the product is damaged, defective, or incorrect, provide clear photographs showing the issue.
  4. Wait for our return instructions before sending the product back.
  5. Return the product according to the instructions provided.
  6. Once received, the product may be inspected.
  7. If the return is approved, the applicable refund will be processed within 10 business days.

Please do not send a return to the business address without receiving return instructions first, as the correct return destination may depend on the order and return circumstances.

Important Return Conditions

Customers should contact Labroste.shop before returning an item so that the return can be properly reviewed and documented.

For damage, defects, or incorrect products, photographs are important because they allow us to understand the reported issue before the product is returned.

If we determine that the issue was caused by an error on our part, such as sending the wrong item or an item that arrived damaged or defective, we will cover the applicable return label cost.

For eligible returns that are not caused by an error on our part, the customer is responsible for the return label and return shipping cost.

Products returned in a condition different from the condition in which they were properly delivered may be subject to review and may not qualify for a full refund.

Contact Information

For return and refund questions, please contact:

Business Name: Labroste.shop
Email: support@labroste.shop
Chat Support: 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT-5)
Business Address: 302 NE 4th Terrace, Oak Grove, Missouri 64075, United States

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