FAQ
General Questions
What does Labroste.shop sell?
Labroste.shop is an online store focused on umbrellas and umbrella bases for customers in the United States.
Where does Labroste.shop ship?
We currently ship only within the United States. We do not currently offer international shipping.
What payment method do you accept?
We currently accept PayPal for purchases made through our store.
Do you charge for shipping?
No. We offer free shipping on eligible orders within the United States. There are no additional standard shipping charges for shipping.
Shipping Questions
Which shipping carrier do you use?
We use USPS (United States Postal Service) for shipping orders within the United States.
How long does delivery take?
Our estimated total delivery time is 6–8 business days.
This includes:
- Processing: 1–2 business days
- USPS transit: 5–6 business days
- Estimated total delivery: 6–8 business days
These are estimated delivery times and are not guaranteed delivery dates.
What is your order cut-off time?
Our order cut-off time is 5:00 PM (GMT-5), Monday through Friday.
Orders placed after 5:00 PM will normally begin processing on the next business day. Orders placed on weekends or applicable public holidays will normally begin processing on the next available business day.
How long does it take to process my order?
Orders are normally processed within 1–2 business days, Monday through Friday.
Processing time is separate from USPS transit time.
Will I receive tracking information?
When tracking information is available, it will be provided for your shipment. USPS tracking may take some time to show an initial scan or update after the package has been handed over to the carrier.
What if my package is delayed?
Delivery estimates are 6–8 business days, but packages can occasionally be delayed because of weather, carrier network issues, holidays, transportation disruptions, high shipping volumes, or other circumstances outside our control.
If your package is delayed, check the USPS tracking information first. If you need further assistance, contact us at support@labroste.shop with your order and tracking information.
What should I do if my package appears to be lost or missing?
If your package has not arrived or the tracking information indicates a delivery problem, contact us at support@labroste.shop with your order number and tracking information.
We will review the available shipping information and assist with the appropriate next steps.
What if I entered the wrong shipping address?
Please contact us as soon as possible if you notice an error in your shipping address.
We can only attempt to change the address if the order has not progressed to a stage where changes are no longer possible. Once an order has been shipped, we cannot guarantee that the address can be changed or redirected.
Customers are responsible for providing accurate and complete shipping information.
Order Questions
Can I cancel my order?
You may request a cancellation within 1 day (24 hours) of placing your order.
Contact support@labroste.shop as soon as possible. Cancellation requests depend on the current processing status of the order.
If the order has already been processed, prepared for shipment, or handed over to USPS, we may no longer be able to cancel it.
Can I change my order after placing it?
You may contact us within 1 day (24 hours) of placing your order to request a change.
We will review the order status and determine whether the requested change is still possible. Changes cannot be guaranteed once the order has entered processing or shipment.
Returns Questions
What is your return window?
Eligible returns can be requested within 25 days of the date the order was delivered.
This applies to eligible returns for both defective and non-defective umbrellas and umbrella bases.
Do you accept returns for non-defective products?
Yes. Eligible non-defective products may be returned within the 25-day return period, subject to the requirements of our Returns & Refund Policy.
For non-defective returns, the customer is responsible for the return label and return shipping cost.
What if I receive a damaged product?
If your umbrella or umbrella base arrives damaged, contact us at support@labroste.shop.
Please provide your order number, a description of the issue, and clear photographs of the product, damage, and packaging where relevant.
We will review the information and determine the appropriate resolution.
What if I receive a defective product?
Contact us at support@labroste.shop and provide your order details, a description of the defect, and clear photographs showing the issue.
The reported issue will be reviewed before the return or refund is approved.
What if I receive the wrong product?
Contact us as soon as possible with your order number and clear photographs of the product received.
If we confirm that Labroste.shop sent the wrong product, we will provide instructions for returning it and cover the applicable return label cost.
What happens if I damage the product after receiving it?
If the product was delivered correctly and without reported damage but is later damaged while in the customer’s possession, the return may not qualify as a damaged or defective product return.
We may inspect the returned item to determine its condition and whether it qualifies for a refund.
Customers should contact us and provide photographs before returning a product.
Do I need to send pictures when requesting a return?
For damaged, defective, or incorrect products, clear photographs may be required to help us verify the reported issue.
Please include photographs showing the product and the specific problem. Photographs of the packaging may also be requested when the issue appears to be related to shipping damage.
Do you offer direct exchanges?
No. Direct exchanges are not accepted.
If you need a different umbrella or umbrella base, you may return an eligible product according to our Returns & Refund Policy and place a separate order for the desired item.
Who pays for the return shipping?
For eligible non-defective returns, the customer is responsible for the return label and return shipping cost.
If Labroste.shop sent the wrong product or the product arrived damaged or defective due to an issue attributable to us, we will cover the applicable return label cost.
Do you charge a restocking fee?
No. Our restocking fee is $0 for eligible returns.
The absence of a restocking fee does not mean that every returned product is automatically eligible for a refund. The return must still meet the applicable conditions.
Refund Questions
When will I receive my refund?
Once an eligible return has been received, reviewed, and approved, the refund will normally be processed within 10 business days.
How will my refund be issued?
Approved refunds are generally issued through the original payment method.
For orders paid through PayPal, the refund will generally be processed through the applicable PayPal transaction.
Why has my refund not appeared yet?
The 10-business-day refund period refers to the time Labroste.shop allows to process an approved refund.
After we process the refund, PayPal or another applicable financial institution may require additional time to display the funds in your account.
If your approved refund is still not visible after the applicable processing period, contact support@labroste.shop with your order and refund information so we can review the status.
Can I get a refund without returning the product?
A refund is generally subject to the applicable return process. If a return is required, the product must be returned and may be inspected before the refund is approved.
For damaged, defective, or incorrect products, contact us first with photographs and order information so we can review the issue and provide the appropriate instructions.
Customer Support Questions
How can I contact Labroste.shop?
You can contact us by email:
Our chat support is available 24/7.
What are your business hours?
Our listed business hours are:
Monday–Friday: 9:00 AM–5:00 PM (GMT-5)
What information should I provide when contacting customer support?
For order-related questions, please provide your order number and a clear explanation of your question or issue.
For damaged, defective, or incorrect products, please also provide clear photographs showing the product and the reported problem.
Providing complete information helps us review your request more efficiently.
Contact Information
Business Name: Labroste.shop
Email: support@labroste.shop
Chat Support: 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT-5)
Business Address: 302 NE 4th Terrace, Oak Grove, Missouri 64075, United States