Shipping Policy
At Labroste.shop, we aim to provide clear and transparent shipping information for all orders of umbrellas and umbrella bases. This Shipping Policy explains our shipping area, costs, processing times, transit times, estimated delivery times, order cut-off time, carrier information, cancellations, and how delayed or missing packages are handled.
Shipping Area
Labroste.shop currently ships only within the United States. We do not offer international shipping at this time. Orders with a delivery address outside the United States cannot be processed for shipment.
Shipping Cost
We offer free shipping on all eligible orders within the United States. There are no additional shipping or handling charges added to your order by Labroste.shop for standard shipping.
Shipping Cost: $0 (Free Shipping)
Order Cut-Off Time
Our order cut-off time is 5:00 PM (GMT-5), Monday through Friday.
Orders placed before 5:00 PM on a business day may begin processing that business day. Orders placed after the cut-off time will normally begin processing on the next business day. Orders placed on weekends or applicable public holidays will begin processing on the next available business day.
Order Processing Time
Orders are normally processed within 1–2 business days (Monday through Friday).
Processing includes receiving the order, verifying order information, preparing the umbrella or umbrella base for shipment, and handing the package over to the shipping carrier. Processing time is separate from carrier transit time.
Transit Time
After an order has been processed and handed over to the shipping carrier, the estimated transit time is:
5–6 business days
Transit times are estimates and may occasionally be affected by carrier delays, severe weather, public holidays, transportation disruptions, or other circumstances outside our reasonable control.
Estimated Delivery Time
Our total estimated delivery time is:
6–8 business days
This estimate includes:
- Processing Time: 1–2 business days
- Transit Time: 5–6 business days
- Estimated Total Delivery Time: 6–8 business days
Business days are Monday through Friday, excluding applicable public holidays. The estimated delivery period begins based on order processing and does not mean that every order is guaranteed to arrive on a specific date.
Shipping Carrier
We use USPS (United States Postal Service) to ship our umbrellas and umbrella bases within the United States.
Once your order has been shipped, available tracking information will be provided so you can follow the progress of your shipment. Carrier tracking information may take some time to update after the package has been accepted by USPS.
Order Tracking
When tracking information is available, customers should use it to monitor the delivery status of their package. In some cases, USPS tracking may take additional time to show the first scan or a new movement update.
If your tracking information does not update for an extended period or your package has not arrived within the expected delivery period, please contact us at support@labroste.shop so we can review the available shipment information.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order. Please review your name, street address, apartment or unit number where applicable, city, state, and ZIP code before completing your purchase.
If you notice an error in your shipping address, contact us as soon as possible. We will attempt to update the address if the order has not already entered a stage where changes are no longer possible. Once an order has been shipped, we cannot guarantee that the shipping address can be changed or redirected.
Additional costs resulting from an incorrect address provided by the customer may be the customer’s responsibility where applicable.
Order Changes and Cancellations
You may request an order cancellation or change within 1 day (24 hours) of placing your order by contacting us at support@labroste.shop.
Cancellation or modification requests are subject to the order’s processing status. If your order has already been processed, prepared for shipment, or handed over to USPS, we may no longer be able to cancel or modify it.
Submitting a cancellation request within 24 hours does not guarantee cancellation if the order has already progressed too far in the fulfillment process. We will review the status of the order and inform you whether the requested change or cancellation can still be completed.
If an order has already shipped, the applicable terms of our Returns & Refund Policy will apply.
Late or Delayed Packages
Although our estimated total delivery time is 6–8 business days, delays can occasionally occur after a package has been shipped. Possible reasons include severe weather, carrier network disruptions, public holidays, high shipping volumes, transportation issues, address problems, or other circumstances outside our reasonable control.
If your package is delayed, first review the USPS tracking information for the latest available update. If the tracking information does not provide a clear update or the package remains undelivered beyond the estimated delivery period, contact us at support@labroste.shop.
Please provide your order information and relevant tracking details when contacting us. We will review the shipment information and assist you with the appropriate next steps. A carrier delay does not automatically mean that a package is lost.
Lost or Missing Packages
If tracking information indicates a delivery issue or your package appears to be missing, please contact us at support@labroste.shop with your order details.
We will review the available tracking and delivery information and, where appropriate, work with the shipping carrier to determine the status of the shipment. Resolution will depend on the circumstances and information available for the shipment.
Damaged or Incorrect Items
If your umbrella or umbrella base arrives damaged, defective, or different from the item you ordered, please contact us at support@labroste.shop and provide your order details along with clear photographs showing the product, packaging, and the reported issue.
We will review the information and evidence provided to determine the appropriate resolution. Where the return is required because we sent an incorrect item or the product arrived damaged or defective due to an issue attributable to us, Labroste.shop will cover the applicable return label cost in accordance with our Returns & Refund Policy.
For other eligible returns that are not caused by an error on our part, the customer is responsible for the return label and applicable return shipping cost.
Contact Us
If you have questions about shipping, tracking, delivery, or your order, please contact us:
Business Name: Labroste.shop
Email: support@labroste.shop
Chat Support: 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT-5)
Business Address: 302 NE 4th Terrace, Oak Grove, Missouri 64075, United States