Privacy Policy

Effective Date: August 16, 2026

At Labroste.shop, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect when you visit or purchase from our store, how we use that information, how it may be shared, and the choices available to you.

This policy applies to information collected through Labroste.shop and in connection with purchases, customer support, returns, refunds, shipping, and other interactions with our store.

1. Information We Collect

When you place an order or contact us, we may collect information that is necessary to process and support your request.

Depending on how you interact with our store, this may include:

Name
Billing information
Shipping address
Email address
Order details
Product and purchase information
Shipping and tracking information
Return or refund information
Customer support messages and information you provide when contacting us
Information you provide when reporting a damaged, defective, or incorrect product
Photographs or other documentation you voluntarily provide to support a return, refund, or product issue

We may also collect certain technical information when you visit our website, such as browser type, device information, IP address, pages visited, and general website activity, depending on the website technologies and services being used.

2. Payment Information

Labroste.shop accepts PayPal as a payment method.

Payments are processed through PayPal. We do not request or store your PayPal password.

When you make a payment, PayPal may collect and process payment and account information according to its own privacy practices and policies.

Customers should avoid sending passwords, full payment credentials, or other sensitive financial information through email or customer support messages.

3. How We Use Your Information

We may use the information we collect for purposes such as:

Processing and fulfilling orders for umbrellas and umbrella bases.
Providing shipping and delivery services.
Sending order and shipping-related communications.
Providing customer support.
Responding to questions and requests.
Processing eligible returns and refunds.
Reviewing reports of damaged, defective, or incorrect products.
Verifying order and return information.
Maintaining and improving our website and customer experience.
Protecting our store against fraudulent, unauthorized, or abusive activity.
Complying with applicable legal and regulatory requirements.

We only use personal information for legitimate business purposes related to operating and supporting Labroste.shop and fulfilling our obligations to customers.

4. Shipping Information

When you place an order, we need to use relevant information such as your name and shipping address to prepare and deliver your order.

We use USPS as our shipping carrier for deliveries within the United States. Information necessary for shipment may be provided to the carrier so that your order can be delivered and tracked.

5. Returns, Refunds, and Product Issues

If you request a return or refund, we may need to collect additional information related to your order.

If you report that an umbrella or umbrella base arrived damaged, defective, or incorrect, we may ask you to provide photographs or other information showing the issue.

This information is used to review the reported problem, determine return eligibility, and process an appropriate resolution under our Returns & Refund Policy.

6. Customer Support

You may contact us through our available customer support channels regarding orders, products, shipping, returns, refunds, or other store-related questions.

Information you provide during a support conversation may be retained as reasonably necessary to respond to your request, maintain customer service records, resolve disputes, and administer your order.

Our customer support is available 24/7, while our listed business hours are Monday–Friday, 9:00 AM–5:00 PM (GMT-5).

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, improve website performance, understand website usage, and provide a more reliable shopping experience.

Cookies may be provided by Labroste.shop or by third-party services used to operate or improve certain website functions.

You may be able to control or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8. Third-Party Services

We may use third-party service providers when necessary to operate our store and provide services to customers.

These may include services related to:

Payment processing
Shipping and delivery
Website hosting and functionality
Website security
Analytics or website performance

Third parties may receive only the information reasonably necessary to provide their services or perform their relevant business functions.

Third-party services have their own privacy practices, and their handling of information may be governed by their respective privacy policies.

9. Information Security

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no website, online service, or electronic transmission can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted or stored electronically.

Customers should also take reasonable steps to protect their own accounts and avoid sharing passwords or sensitive payment credentials with anyone.

10. Information Sharing

We do not sell your personal information simply as part of providing our normal store services.

We may share information when reasonably necessary to operate Labroste.shop, including with service providers involved in payment processing, shipping, website operation, security, customer support, or other necessary business functions.

We may also disclose information when required to comply with applicable law, respond to lawful requests, enforce our terms and policies, protect our rights or property, or help prevent fraud or other unlawful activity.

11. Data Retention

We may retain order, transaction, customer support, return, refund, and related information for as long as reasonably necessary for legitimate business purposes.

Information may be retained to maintain business records, provide customer service, handle returns or refunds, resolve disputes, prevent fraud, comply with legal obligations, and maintain appropriate financial and operational records.

When information is no longer reasonably required, it may be deleted or otherwise handled in accordance with applicable requirements.

12. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, which may include requesting access to, correction of, or deletion of certain personal information.

If you have a privacy-related request or question, contact us at support@labroste.shop.

We may need to verify your identity or request additional information before completing certain requests in order to protect customer information and prevent unauthorized access.

13. Children’s Privacy

Labroste.shop is an online store for general consumers. We do not knowingly request or intentionally collect personal information from children for purposes that are prohibited by applicable law.

If you believe a child has provided personal information to us in a manner that should not have occurred, please contact us so that we can review the situation and take appropriate action where required.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our store, services, technology, legal requirements, or privacy practices.

When we make changes, we may update the effective date shown at the beginning of this policy.

Customers are encouraged to review this page periodically to understand how information is handled.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Business Name: Labroste.shop
Email: support@labroste.shop
Chat Support: 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT-5)
Business Address: 302 NE 4th Terrace, Oak Grove, Missouri 64075, United States